STUDIO POLICIES

We want Nephesh to be a place where everyone feels welcome, comfortable, and able to enjoy their Pilates practice. These policies help us take care of our shared space, respect one another's time, and keep things running smoothly.

Please take a few minutes to familiarize yourself with them. If you have questions, we're always happy to help!

Arriving for Class

  • Please arrive about 5 minutes before class begins so you have time to get settled and be ready to start on time.

  • Wear comfortable clothing that allows you to move freely. Please avoid clothing with zippers, metal fasteners, or anything that could get caught in the springs or damage the equipment.

  • Shoes are not worn on the Pilates equipment. Socks are optional.

  • New students must complete a liability waiver before participating in their first class.

  • Please let your teacher know about any injuries, physical limitations, or changes in your health that may affect your practice.

Cellphones & Personal Belongings

  • Your Pilates practice is time for you, without the usual distractions!

  • Please leave your cellphone in the member storage area at the front of the studio, turned off or on silent. Phones should not be used during class.

  • Personal belongings should also be kept in the designated storage area rather than around the equipment. Nephesh Pilates is not responsible for lost, stolen, or damaged personal items.

Studio Space & Equipment

We share our studio and equipment with lots of wonderful people. A little care goes a long way toward keeping everything in great condition.

  • Please treat the equipment and studio space with care.

  • Wipe down equipment and mats after use.

  • Return springs, props, and equipment to their proper places when finished.

  • Be mindful of others practicing around you and follow your teacher's instructions when using equipment.

Class Cancellations & No-Shows

We understand that plans change! When you can't make a class, please cancel your reservation as early as possible so someone else has the opportunity to attend.

GROUP CLASSES: Classes must be canceled at least 24 hours before the scheduled start time to avoid late cancellation penalties.

For members:

  • Late cancellation: $10 fee for canceling within 24 hours of class.

  • No-show: $20 fee for missing a reserved class without canceling.

For drop-ins and class packs:

  • Classes canceled within 24 hours of the scheduled start time, or missed without notice, will not be refunded or credited.

  • The $10 late cancellation and $20 no-show fees do not apply.

You can manage your reservations through your Nephesh Pilates member account or app. Even if you're within the 24-hour cancellation window, please cancel your reservation if you know you won't be attending. This gives another member the chance to take your spot.

PRIVATE SESSIONS: Private sessions and appointments must be canceled or rescheduled at least 24 hours in advance. Sessions canceled within 24 hours of the scheduled appointment, or missed without notice, will be deducted from your session package.

Waitlist Policy

Don't be discouraged if a class is full! We encourage you to join the waitlist, as spots often open up.

Here's how our waitlist works:

  • More than 24 hours before class: Available spots are automatically assigned in waitlist order. If you're next on the list, you'll be added to the class and receive a notification. Once you're added, the reservation is yours, and our regular late cancellation and no-show policies apply.

  • Within 24 hours of class: When a spot opens, a text notification is sent to all waitlisted students. The first person to claim the spot gets the reservation. Once you claim it, our regular late cancellation and no-show policies apply.

If your plans change and you're no longer available to attend, please remove yourself from the waitlist.

Refund Policy

All sales are final. Memberships, individual classes, multi-class packs, private sessions, workshops, special events, teacher training tuition, and all other purchases at Nephesh Pilates are non-refundable and non-transferable, except as required by applicable law or expressly provided in your membership agreement.

Account Balances

All outstanding account balances, including late cancellation fees, no-show fees, and declined payments, must be settled. Accounts with unpaid balances may have membership and booking privileges temporarily suspended until payment is received.

Membership Policies

Membership Agreements

  • When you become a member of Nephesh Pilates, you enter into a membership agreement outlining your membership type, payment schedule, term, and cancellation conditions.

  • Your membership remains active according to the terms of that agreement unless canceled in accordance with its provisions.

  • The information below summarizes our general membership policies. Please refer to your signed Membership Agreement for complete terms.

Membership Cancellation

  • Membership cancellations and changes require at least 30 days' advance notice.

  • You may request cancellation by emailing hello@nepheshpilates.com, contacting the studio, or submitting a cancellation request through your online member account.

  • If you are within an initial membership term, early cancellation fees may apply. Our membership agreement outlines the available cancellation options, including applicable exceptions.

  • Membership payments are not refunded due to missed classes or lack of attendance.

Membership Pauses

Sometimes life gets busy, and you need to take a little time away from the studio.

Members may request one membership pause every 12 months, for a minimum of one month and a maximum of three consecutive months.

  • Please email hello@nepheshpilates.com at least 10 days before your next scheduled payment date to request a pause.

  • Membership payments are suspended during an approved pause.

  • Your membership term will be extended by the length of your pause, so you'll still fulfill your original membership commitment.

  • Once your pause ends, your membership and recurring payments resume at your existing rate.

Membership Access

  • Memberships provide access to regularly scheduled classes according to your membership type and any applicable class prerequisites.

  • Workshops, special events, teacher training, and other specialty offerings are not included in regular memberships unless otherwise specified.

  • Monthly class allowances reset each billing cycle. Unused classes do not roll over to the following month.

  • Membership dues are not adjusted or refunded based on the number of classes attended.

Important Communications

  • We use automated email and text notifications to communicate important information about reservations, waitlists, schedule changes, and your account.

  • Please keep your email address and mobile number up to date and make sure you're opted in to receive booking and account notifications.

  • If you unsubscribe from these communications, you may miss important updates about your reservations.

Expiration Policies

  • Individual classes, multi-class packs, introductory offers, and other prepaid services have specific expiration dates, which are provided at the time of purchase.

  • Unused classes or services expire according to those terms and cannot be carried forward, refunded, or transferred.

Age Policy

  • Minors are welcome to participate in Pilates classes with parental or guardian consent and teacher approval. Please contact us before booking a class for a minor so we can help determine the best fit.

  • For everyone's safety, children may not wait unattended in the member storage area or elsewhere in the studio while a parent or guardian attends class.

  • Dogs and other pets are not permitted in the studio, except for service animals as required by law.

Health & Wellness

  • We want to keep our studio a healthy place for everyone. If you're feeling sick or experiencing symptoms of a contagious illness, please stay home and return when you're feeling better.

  • Please also communicate any injuries, health concerns, or physical changes that may affect your participation so your teacher can help you practice appropriately.

Media & Photography

  • We love celebrating our members and sharing what's happening at Nephesh! Photos and videos may occasionally be taken in the studio for social media, marketing, or other studio communications. Use of your image is governed by the media release in your membership agreement or other applicable consent.

  • If you'd prefer not to be photographed or featured, please let us know.

Questions?

We're always happy to help clarify a policy or answer a question about your membership.

Reach us at hello@nepheshpilates.com or talk with us at the studio. We look forward to seeing you in class!